SHIPPING:
We are unable to guarantee Shipping times. Once the package has left our warehouse we have no control over the shipping times.
We ship via USPS
Orders are subject to 1-4 day processing time
Shipping generally takes 8-10 business days.
Shipping is free on US orders of $125.00 or more
We do reserve the right to change the free shipping policy at any time and on certain days.
Sand and Charcoal is NOT responsible for lost, stolen or damaged items while in transit. Nor are we responsible for returned items lost in transit without proof of delivery. You will need to contact your local post office or mail delivery service to track orders or to file a claim.
Hours of operation: Monday -Thursday 8:00 a.m to 3:00 p.m MST
Customer service hours: Monday - Thursday 8:00 a.m to 3:00 p.m MST
Closed on weekends and some holidays