Return policy

SHIPPING

Shipping generally takes 3-4 business days.

Shipping in the US is always FREE.

 

 

RETURNS

You have 20 days from the date of receipt  to return your item for a refund to the original form of payment at the original payment price. 

If an item is received after the 20 day policy the package will be returned to you. We do not accept returns or issue refunds on items that have been washed, worn or otherwise altered. All original tags must be attached for a full refund. We do not offer in-store credit. 

We are not responsible for return shipping charges.

We are not responsible for stolen or lost packages while in transit. You will need to contact USPS for that. 

All SALE items are final. No exceptions.

To start a return, send us an email to sandandcharcoal@gmail.com and include your Name, Order # and what item(s) you are returning.

Please send returns to:

Returns Center

PO Box 928

Layton, UT 84041

 

*If the return is due to a mistake on our part, please email us and we will send you a prepaid return  shipping label via email.

 

 

 

EXCHANGES

Simply purchase the item you are wanting in a new order (before it sells out).

Send your unwanted item (that is unworn, with original tags attached) back within the 20 days to receive a full refund.

All unwanted items must be received within the 20 day window, no exceptions will be made.

 

FAQ'S

How soon will I get my refund?

-Once your item is received and inspected, you will get your refund typically within 2-3 business days.

 

What items are non-refundable?

-Items purchased from our final sale section.

-All Jewelry.

-Washed, worn, stains, tags removed, or otherwise altered items.

-Any item purchased during our seasonal sale, at a discount of 30%, or otherwise noted as a stipulation of the sale or promotion. 

-Gift cards