Return policy

** Please take a minute to review our updated return policy.**

Hello Friends!

We are sorry to hear you may need to return your items. Our number one priority is to make sure our Sand and Charcoal friends are well taken care of and happy! We have found the following to be the best way to handle returns and exchanges.

Sand and Charcoal Return policy:

*A refund will be issued for all returns and a restocking fee will apply.*

All items must be returned within 20 days of package delivery. Items that have been washed, worn or otherwise altered are not eligible for return. Items with makeup, marks, odors or any other damage are not eligible for return. Please include your name, order number and reason for return to the back of the Thank You card you received with your order.

Restocking fees will not be issued for exchanges.

The restocking fees will be issued as follows:

Items returned 1-10 days from delivery date, will be charged a 10% restocking fee. 10-20 days from delivery date, 20% restocking fee. Items are not eligible for return after 20 days.

Non-returnable items:

All sale items

All hats

Promotional Sale Items 

For sanitary reasons, jewelry is considered final sale and may not be returned.

Please allow 5-7 days for your order to be processed and your refund to be  issued. Your refund will return to your original form of payment.

Exchanges:

To exchange, please return your item to Sand and Charcoal within 20 days of delivery. Once we receive your item, your refund will be issued. If there is an item you’d like to purchase and are worried will go out of stock, we recommend you buy the desired item. Then when you receive your refund, you can use it for something else equally amazing!

Damaged or Defective items

An email must be sent with a picture of the damage/defect clearly marked, to help@sandandcharcoal.com Upon review, Sand and Charcoal will send a return label via email. Damaged/defective items must be returned within 10 days of the purchase date. A replacement or refund will be issued.

We are committed to providing amazing customer service as we value your business and want to ensure our customers satisfaction. Please don’t hesitate to reach out with any questions or concerns! help@sandandcharcoal.com

Sand and Charcoal Warehouse

199 E 2150 N

Suite F

Layton, UT 84041

 

SHIPPING

**Due to the effects of covid-19, shipping is taking exceptionally long, especially to our Canadian customers, and we cannot guarantee shipping times.  

We ship via USPS

Shipping generally takes 3-4 business days.

Shipping in the US is always FREE.

Sand and Charcoal is not responsible for lost, stolen or damaged items while in transit.

Sand and Charcoal is not responsible for shipping costs on returned items. Nor are we responsible for returned items lost in transit without proof of delivery.

 

FAQ'S

 

Can I cancel my order?

We will do all we can to cancel your order, however, if it has already been processed it cannot be cancelled. Please reach out to help@sandandcharcoal.com as soon as possible after the order has been placed to increase your chances of cancellation.

What items are non-refundable?

-All items purchased through any sale or discount.

-All Jewelry

-All Hats

-Washed, worn, stains, tags removed, or otherwise altered items.

-Gift cards