Return policy

** Please take a minute to review our updated return policy**

UPDATED 02/24/2021
 
RETURN POLICY:
Please review our Return Policy and Instructions below before sending your item back:

 

Need to make a return? No worries, we are more than happy to help! We can accept returns on all qualifying items within 20 days of the delivery date! Please email us at help@sandandcharcoal.com to start a return and we will email you a discounted return label. 

  • Any item eligible for return may be returned and refunded the purchase price minus the discounted return label shipping cost. We want to ensure returns are the most convenient and cost effective for our customers!
  • Must be in new, unused condition with tags still attached.
  • Must be received to us within 20 days from the delivery date.

Items not eligible for returns:

  • Any sale items, this includes any item that has a promotional or seasonal discount
  • For Sanitary purposes all jewelry, hats, face masks and lingerie/swimwear
  • Any liquid item, lotions, ect.
  • Any item that has been worn, used, washed or has any makeup, odors or any other damage
  • Gift cards

If any item is returned and appears to have been worn, damaged, makeup/deodorant, animal hair, tags removed, smelling of fragrances or cigarette smoke, or received after 20 days from delivery date or any sale item, they will not be accepted and you will be responsible to pay shipping to receive merchandise back.

Ship returns to:  2452 E. 6700 S ste. B2, Uintah, Utah 84405

Please include your name and order number and the reason for the return on the Thank you card sent with the order. Returns will be processed within 3-7 business days and a email notification will be sent. All Reward dollars used are not refundable when a return is made.

Sand and Charcoal is not responsible for any wear or damage to items after they have been worn or used. Please contact us within 3 days of receiving your item if there is anything wrong with the item, after 3 days we cannot compensate or replace for any damaged merchandise. 

SHIPPING:

**Due to the effects of covid-19, shipping is taking exceptionally long, especially to our Canadian customers, and we cannot guarantee shipping times.  

We ship via USPS

Shipping generally takes 3-4 business days.

Shipping is free on orders $75.00 or more

Sand and Charcoal is not responsible for lost, stolen or damaged items while in transit. Nor are we responsible for returned items lost in transit without proof of delivery.